A little help, right here.

In your Pocket, once your payment is received and delivery is confirmed. Until then, Activity shows where your order stands.

Open the item in your Pocket and choose Reveal code. You can then copy it, and where a PIN comes with it, copy the PIN on its own. Each reveal is recorded to keep your code safe.

Use Find a guest purchase: confirm the email you used with a code, enter the order number from your confirmation email, and we’ll email you a new link. The link works once and lasts 72 hours.

The item has passed its use-by date, so the code may no longer be accepted. Expired items stay in your Pocket under Expired. If you think an item expired by mistake, get help with that purchase.

Check its use-by date and the How to use it steps on the item’s page. If it still doesn’t work, choose Get help on that item or purchase, so your request arrives with the order details.

They are set out in Withdrawal and refunds.

Enter your email on the Account page and we’ll send a link that signs you in. It works once and expires in ten minutes. Once you’re in, add a passkey under Sign-in and security to sign in without waiting for an email.

Sign in with the email you bought with, then enter the order number from your confirmation email under Guest purchases on the Account page.